Have any questions?

How do I sign up to email newsletters?

You will find the email subscribe box in the footer of this website.

How do I view your size guide?

You can view the size guide by clicking here.

How secure is the website?

We use the latest security technology to protect your personal information. When you enter your personal details in the checkout pages you are in a secure website.

Do you have a contact number?

You can contact our customer service team on +44 (0) 1924 820 282 (Mon-Thus 8am-4.30pm, Friday 8am-3.30pm GMT). Alternatively, you can use our online contact form, chat system or email us customerservice@williamlambgroup.com.

Pack size & ratio packs

All of our items are sold in packs with different ratios. We are unable to split these cartons up or sell single pieces.

Can I use your product photographs?

We are happy for you to use our images and product descriptions on your own website, however these images should not be used for advertising or marketing purposes.

Do you send out samples?

We do not send out samples but you can visit our Wakefield showroom to view all products up close. Please contact us to book an appointment.

What are the payment options?

We accept Visa, Mastercard, Amex, Maestro, Shop Pay, Apple Pay, Google Pay or by William Lamb credit account.


All of the prices listed online exclude VAT. VAT will be added at checkout where applicable.

Refused payments

If your credit or debit card has been refused, you can re-submit your order using a different card.

For details on why your card was refused, please contact your card issuer.

Is there an additional charge to pay online?

There is no additional charge to pay online. 

What are Net 30 terms?

Net 30 is a specific type of trade credit where the payment is due in full 30 days after the date on an invoice.

How do I apply for Net 30 terms?

Simply reach out to our Customer Service team at customerservice@williamlambgroup.com. Alternatively, you can place your order online and select the 'Payment on account' option at checkout an a member of the Credit Control team will be in touch to take you through the account application process.

How do I get a copy of my invoice?

You will automatically receive a Sales Invoice after the despatch of your delivery. However if you require an invoice sooner, simply reach out to our Customer Service team at customerservice@williamlambgroup.comto request an invoice.

UK deliveries

Click here to view all delivery options.

EU deliveries

Click here to view all delivery options.

Special requirements

If you have any special delivery requirements please get in touch and we will do our best to meet your needs!

What is the status of my order?

To find out the status of your order you can email customerservice@williamlambgroup.com and a member of the team will provide your order status.

You will receive an email confirmation when your order has been despatched.

International shipping disclaimer

Due to the complexity of Custom authorities in some countries, shipments may be subject to custom inspections, which may cause unexpected shipment delays. William Lamb Group Ltd accepts no responsibility for delays, import duties, taxes or confiscations of any products by customs inspectors or other personnel; neither do we guarantee delivery time whenever custom delays occur.

Shipping policy

We aim to despatch all orders within 1-2 days. Delivery of all orders is subject to stock availability and authorisation of your payment.


We do accept returns if items are damaged or not as described. However, notification must be received within 3 working days of your delivery. Please send an email with imagery to customerservice@williamlambgroup.com.

I received damaged or missing items, what should I do?

Claims for damaged or missing items must be made within 3 days of receipt of merchandise and should be submitted to the Customer Service team at customerservice@williamlambgroup.com.

How do I get a credit memo for a refund?

Once the warehouse processes your authorised return, a credit memo is generated. For accounts on credit card terms, we will refund your credit card on file.

When do you ship orders?

Our warehouse ships “as ready” daily (barring weekends and holidays). This means we’ll get your order to you as soon as possible.

I have questions about charges to my account, who should I contact?

Email our Customer Service team at customerservice@williamlambgroup.com for help.

How do I get an account statement?

Email our Customer Service team at customerservice@williamlambgroup.com to receive an account statement.

I am a new William Lamb customer and want to pay on account. What is the process?

You can select the “Payment on Account” option at checkout. Your order will be placed but is only confirmed following successful completion of the account application process. A member of the William Lamb team will contact you, and with timely provision of information required, we would expect the process to take 2-3 working days. Upon account approval, your order will then be processed and shipped.

How can I make a change to an order which has already been submitted?

Reach out to our Customer Service team by the online chat system or by email customerservice@williamlambgroup.com.

How can I delete my account?

Contact customerservice@williamlambgroup.com and a member of the team will assist you. To ensure we are not disclosing data to someone else, we will ask you for some information relating to your account to verify your identity.

What is the minimum order amount?

There is no minimum order value. All items are sold as cartons, with each carton containing a full size ratio. Ratios are available to view on individual product pages.

What do I do if I have forgot my password?

On the Sign up screen, click on “forgotten my password” and we will send an email to allow you to update your password.

How can I change account details?

After signing in to your account, select to edit your Personal Details.

Here you can change names, phone number, email address and your account password.

How can I place an order or reorder?

Shop with us on williamlambgroup.com – log in to see prices.

How can I start carrying WL products in my store?

You can simply register and place your order.