Payment

What are the payment options?

We accept Visa, Mastercard, Amex, Maestro, Shop Pay, Apple Pay, Google Pay or William Lamb credit account.

I'm a new customer, how can I pay on William Lamb credit account?

You can select the “Payment on Account” option at checkout. Your order will be placed but is only confirmed following successful completion of the account application process. A member of the William Lamb team will contact you, and with timely provision of information required, we would expect the process to take 2-3 working days. Upon account approval, your order will then be processed and shipped.

I'm an existing customer, how can I pay on William Lamb credit account?

Please contact the Customer Service team by emailing customerservice@williamlambgroup.com and we will send you log in details for your williamlambgroup.com account.

How do I get a copy of my invoice?

You will automatically receive a Sales Invoice after the despatch of your delivery. However if you require the invoice sooner, simply reach out to our Customer Service team at customerservice@williamlambgroup.com.

How do I get an account statement (summary of all account invoices and credits)?

Email our Customer Service team at customerservice@williamlambgroup.com to receive an account statement.

Refused payments

If your credit or debit card has been refused, you can re-submit your order using a different card. For details on why your card was refused, please contact your card issuer.

Is there an additional charge to pay online?

There is no additional charge to pay online. 

I have questions about charges to my account, who should I contact?

Email our Customer Service team at customerservice@williamlambgroup.com.

Is VAT included in the price?